We're using osTicket as our new support system and just getting it off the ground. Feel free to use it, please. We do need someone with some graphics skills to spruce up our logo though.
You can navigate to www.middle-earth.us/support and see the logo in the upper left corner. You should be able to download and modify so it looks better. We currently use this particular logo on a brown background normally so it looks a lot better there, but we're going with white for the support page.
Just drop me a line via PM if you make some updates to this and provide a link or send the modfied logo.
Thanks,
Nim