It is currently Wed Nov 22, 2017 2:50 am
Change font size

Staff Queries

Support Tickets

Official answers to official questions. Pose your questions for staff here. Careful! You cannot edit or delete your posts once you've asked your question!

Moderator: Elder Staff

Support Tickets

Postby Eru » Thu Aug 14, 2014 4:34 pm

Any chance the support ticket system will soon toss out ticket numbers to the e-mail's provided so players can check on the status of said tickets?
User avatar
Eru
Guide
 
Posts: 101
Joined: Sat May 17, 2014 2:13 pm

Re: Support Tickets

Postby Frigga » Fri Aug 15, 2014 7:06 am

The ticket system sends out email with links to updates to tickets. :D

However, for whatever reason, the ticket system or Hotmail have a deep loathing for one another. If you have an issue with getting notification on your tickets, and you use Hotmail, I'm going to suggest you try one of the following:

- Add support@middle-earth.us to accepted email addresses

- Make sure that said emails aren't being flagged as spam or junk or something else

- Consider opening up a Gmail (I can say the ticket system works lovely with Gmail for me) and if desired, have the Gmail forward over to your regularly scheduled Hotmail

(Gmail has the benefit of an App too, so you can even get pings with your ticket is responded to, or in my case when 50 new tickets are opened. :lol: )
User avatar
Frigga
The Ice Queen
 
Posts: 2571
Joined: Tue Aug 20, 2013 6:51 pm


Return to Staff Queries

cron

Connect

FacebookTwitter

Login

Who is online

Very smart users browsing this forum: No registered users and 2 guests

Login