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Typo vs Support Ticket

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Typo vs Support Ticket

Postby Pinklepea » Tue Aug 29, 2017 2:15 pm

I'm not quite grasping the proper uses of typo vs support, so I'm asking for some clarification, please.

Nimrod wrote:The issue with not being able to drop anything in a room should be typo'd. It's a builder issue.


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>HELP TYPO
If you disagree with the way something is depicted, or have something that you would like to see added/changed, are having issues with a craft, object, prog, etc. please see Help Support. The use of typo is only for typos.
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Re: Typo vs Support Ticket

Postby Nimrod » Tue Aug 29, 2017 8:10 pm

I've updated the help file. I hope this answers your question.

If you disagree with the way something is depicted, or have something that you would like to see added/changed, are having issues with a craft, object, prog, etc.please see Help Support. The use of typo is only for typos, and reporting on things that Nimrod tells you to use typos for.


:lol:
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Re: Typo vs Support Ticket

Postby Nimrod » Tue Aug 29, 2017 8:12 pm

FYI - The reason I asked you to typo the dropping thing is that there are quite a few rooms throughout Utterby that have this prog, or smallroom flag set. It's super-simple for our builders to fix, plus they love getting typo reports. :)

Plus reporting it with the typo command gives us the exact room number, where if you report via support you have to get the room name exactly right and then we have to hunt for it. So it saves us a bit of time by going directly to builders rather than me having to pass word on to them or do it myself.

Thanks.
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Re: Typo vs Support Ticket

Postby Taurgalas » Wed Aug 30, 2017 5:52 am

Let's add in support vs. petition on here!
Petition in emergency, when you have an immediate issue and see an imm on, or with "crud, that reboot just ate my stuff."

We like to get through petitions as fast as we can, but for a lot of the previously stated situations, we're likely to point you towards support tickets. Broken craft? Support. Incorrect grammar in a line of craft? Typo. My craft failed and ate my stuff? Support with name of craft and list of lost items. (No, those ingots of mithril weren't in your craft.)

We don't get upset when you mix them up, but please don't mind when our responses are to point you where we want you to go, or try to elicit more information.
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